families forward - reducing conflict, creating relationships

Indirect Contact – new arrangements

As Families Forward are now re-opening our services, I am writing to advise you that we will now accept items sent by post to our office.

However, in order to maintain social distancing, and protect our staff and families, we have had to make a few changes this service. Our staff will divide their time between our office and working from home. The implications of this are as follows:

Letterbox contact will only be posted on Thursday each week. Please bear this in mind if your contact is time sensitive, eg birthday present
If you send your items to us by Recorded Delivery, please note that our office is only open on Tuesday and Thursday (we are open for contact sessions on Saturday, but Royal Mail does not deliver to our building on Saturday). This may result in our having to arrange for a re-delivery, which could add a week’s delay to our receipt of the item.
If you wish to drop items off at our office, this may only be done on an appointment basis. Please contact us by email, via the contact button on the website, or on our no-reply text number (07491 163850), to make an appointment.

If you have any enquiries about the service, please use the above contact details and we will get back to you as soon as possible.

We will continue to offer our electronic indirect contact service if you would prefer to use this service.

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0113 235 9322
Office hours 9.00 am - 1.00 pm Tuesday to Thursday
Answerphone available at all other times
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Your comments

The biggest thank you ever for everything that you have done. You knew what to sat ay the right time. I have been guided and kept sane at times and learnt to take focus. You are all a credit to the Centre.
The majority of people who have attended are happy they came and say that they felt it was helpful. Here are some quotes from people who have previously attended the course:

The biggest thank you ever for everything that you have done. You knew what to sat ay the right time. I have been guided and kept sane at times and learnt to take focus. You are all a credit to the Centre.
I’m sure my son will be missing coming there and throwing balls all over the room as well. Thank you for making it easy and supporting everyone during this process
The service is amazing and I can’t tell you how much it helped me. Only wish you had a greater influence in Court
I opted for a couple of supervised sessions instead of the supported that had been ordered. I felt the worker had a great balance between engaging and taking a back seat. I think (the service) is spot on and I was very happy with the Covid protocol
I believe that the service Families Forward offers is 5 stars. I have been to many centres and this one by far was the best for my child. The staff were approachable, they listened to concerns, they acted in a professional manner and were very welcoming. The children’s safety and welfare was always put first.
My daughter is 2 1/2 ish, never once have I seen my daughter look anything other than comfortable. Staff made what could of been uncomfortable a very easy process. Nothing negative to say. My worker was fabulous with my daughter and myself. Professional staff but also human.
I was very happy with Families Forward. My worker was great with my child
“Everything was brilliant and the people were very friendly – it comes highly recommended, for sure!
I found the atmosphere at Families Forward warm and welcoming. All the staff worked sensitively and helped contact move on to where me and my ex partner have put our differences aside and we know make our own arrangements for contact. I recommend Families Forward to any parent who finds it difficult to see their children no matter how hard it may seem.