dad and son playing

Our Services

What is contact?

Contact is the time a child or children spends with a parent or relative who no longer lives with them. Our Centre provides contact in safe and neutral surroundings, using play areas filled with a range of toys and games to make it as relaxed as possible. Contact can be either supervised (both inside and outside the Centre), supported, handover (collection and return venue only) and indirect.

Our priority is to ensure contact is enjoyable for children and enables them to spend time with the contact party away from any conflict.

What is supervised contact?

Supervised contact means that someone will always be in sight and sound of the child/ren and will monitor conversations and provide assistance or intervention if necessary.  This can take place inside or outside the building.  A written summary of each session will be provided to both parties.

What is supported contact?

Supported contact will take place within the building but a worker is not always in sight and sound of the children.  A written summary of attendance will be provided.

What is handover?

Our handover service is a pick up and/or drop off collection venue in order facilitate unsupervised contact.  Notes are provided on request.

What is indirect/letterbox contact?

This is a checking and sending service for cards, letters and parcels between children and non-resident parent or relative.

Making a referral

Referrals can be made to us by parents and any other professionals involved.

  • The majority of people who have attended are happy they came and say that they felt it was helpful. Here are some quotes from people who have previously attended the course:

    The service is amazing and I can’t tell you how much it helped me. Only wish you had a greater influence in Court

    I found the atmosphere at Families Forward warm and welcoming. All the staff worked sensitively and helped contact move on to where me and my ex partner have put our differences aside and we know make our own arrangements for contact. I recommend Families Forward to any parent who finds it difficult to see their children no matter how hard it may seem.

    I was very happy with Families Forward. My worker was great with my child