Covid-19 update

Following the Government’s announcements this week regarding plans for reducing the lockdown, we confirm that Families Forward remains closed until at least the end of May.  Given the contact space that is available to us, we have considered whether we are able to maintain social distancing and at the moment we are not able to ensure the safety of staff and families.  However, we are working on this, and we will open our Centres as soon as it is safe to do so.  We will update this news post at the beginning of June to keep you informed.

The majority of our staff team remain on furlough, but we are still able to offer electronic indirect contact should you wish to take advantage of this.  Please email us on familiesforward@btconnect.com, or contact us on 07491 163850 (text only), and we will get back to you as soon as possible.

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    Office hours 9.00 am - 1.00 pm Tuesday to Thursday
    Answerphone available at all other times

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  • The majority of people who have attended are happy they came and say that they felt it was helpful. Here are some quotes from people who have previously attended the course:

    “Everything was brilliant and the people were very friendly – it comes highly recommended, for sure!

    I found the atmosphere at Families Forward warm and welcoming. All the staff worked sensitively and helped contact move on to where me and my ex partner have put our differences aside and we know make our own arrangements for contact. I recommend Families Forward to any parent who finds it difficult to see their children no matter how hard it may seem.

    The service is amazing and I can’t tell you how much it helped me. Only wish you had a greater influence in Court

    I’m sure my son will be missing coming there and throwing balls all over the room as well. Thank you for making it easy and supporting everyone during this process 

    My daughter is 2 1/2 ish, never once have I seen my daughter look anything other than comfortable. Staff made what could of been uncomfortable a very easy process. Nothing negative to say. My worker was fabulous with my daughter and myself. Professional staff but also human.

    I opted for a couple of supervised sessions instead of the supported that had been ordered. I felt the worker had a great balance between engaging and taking a back seat. I think (the service) is spot on and I was very happy with the Covid protocol

    The biggest thank you ever for everything that you have done. You knew what to sat ay the right time. I have been guided and kept sane at times and learnt to take focus. You are all a credit to the Centre.

    I believe that the service Families Forward offers is 5 stars. I have been to many centres and this one by far was the best for my child. The staff were approachable, they listened to concerns, they acted in a professional manner and were very welcoming. The children’s safety and welfare was always put first.

    I was very happy with Families Forward. My worker was great with my child

Registered in England and Wales Company No: 5323430. Charity No: 1139557