families forward - reducing conflict, creating relationships

Continued closure due to Coronavirus – but what services can we offer?

Families Forward have taken the decision to further suspend our services, in line with Government advice, until at least the end of the current period of lockdown. At this point we will review our decision based on Government guidelines, and advise you accordingly.

We will however, offer an indirect electronic contact service, to all our families, should they wish to take this up. This would involve parents sending information via email to Families Forward, which we will then forward on as required. Confidentiality will be maintained, in line with our Confidentiality policy. The cost of this will be £10 per occasion. Both parties will need to agree to use this service.

If you are interested in taking up this offer, please email us on familiesforward@btconnect.com, and we will let you have more information as to how this will work.

We hope you are keeping well during this difficult time, and we look forward to seeing you all again soon.

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Your comments

I believe that the service Families Forward offers is 5 stars. I have been to many centres and this one by far was the best for my child. The staff were approachable, they listened to concerns, they acted in a professional manner and were very welcoming. The children’s safety and welfare was always put first.
The majority of people who have attended are happy they came and say that they felt it was helpful. Here are some quotes from people who have previously attended the course:

I believe that the service Families Forward offers is 5 stars. I have been to many centres and this one by far was the best for my child. The staff were approachable, they listened to concerns, they acted in a professional manner and were very welcoming. The children’s safety and welfare was always put first.
The biggest thank you ever for everything that you have done. You knew what to sat ay the right time. I have been guided and kept sane at times and learnt to take focus. You are all a credit to the Centre.
I’m sure my son will be missing coming there and throwing balls all over the room as well. Thank you for making it easy and supporting everyone during this process
I was very happy with Families Forward. My worker was great with my child
The service is amazing and I can’t tell you how much it helped me. Only wish you had a greater influence in Court
“Everything was brilliant and the people were very friendly – it comes highly recommended, for sure!
I found the atmosphere at Families Forward warm and welcoming. All the staff worked sensitively and helped contact move on to where me and my ex partner have put our differences aside and we know make our own arrangements for contact. I recommend Families Forward to any parent who finds it difficult to see their children no matter how hard it may seem.
I opted for a couple of supervised sessions instead of the supported that had been ordered. I felt the worker had a great balance between engaging and taking a back seat. I think (the service) is spot on and I was very happy with the Covid protocol
My daughter is 2 1/2 ish, never once have I seen my daughter look anything other than comfortable. Staff made what could of been uncomfortable a very easy process. Nothing negative to say. My worker was fabulous with my daughter and myself. Professional staff but also human.